FAQ

FREQUENTLY ASKED QUESTIONS

How long does a session last?
A counselling session will generally last about 60 minutes.
Are the sessions confidential?

Definitely. All personal information obtained during our sessions will remain confidential. In fact, counsellors are bound by a Code of Ethics and Practice to ensure this.
If some of your information is required to be provided to other people or organisations to assist in your treatment, it would only be released if you give prior consent for us to release it.
There are several circumstances however, in which that confidentiality can be breached. This includes:

  • If you disclose that you going to harm yourself or someone else
  • If you disclose any sexual or physical abuse, particularly of a child
  • If your file is subpoenaed by a court of law

Normally, the decision to break confidentiality would be discussed with you.

How do I make an appointment?
You can contact me by phone on 0487 010 121 or you can email me with your details via the “Contact Us Page” and I will contact you to arrange an appointment at your convenience.
What is your cancellation policy?
Cancellations are required at least 24 hours prior to your booked session time. Please contact me on 0487 010 121 to reschedule or cancel any appointments.
How are payments made?
Payment will be taken at the end of each session and may be made by cash, EFTPOS or credit card.
Can I claim a rebate through Medicare?
Due to current legislative restrictions you are unable to claim a Medicare Rebate for your consultation. For this reason, our fees are much lower than Psychologists.You will have to check with your Private Health Insurance to see if a refund is available through them for your consultation.
What happens in a counselling session?

Firstly, at Lifestyle Counselling Services, you choose the consultation type. You can meet me in my counselling room in Ipswich, we can meet at a park in the local area of Moggill and surrounds, or we can Skype from anywhere Australia wide.

Who will my counsellor be?

As a sole practitioner, I am 100% dedicated to my clients. We will start with a complimentary 15 minute phone call to discuss your circumstances so I can be sure I am the best counsellor for you, as my ultimate goal is to see your success.

I don’t pretend to be everything to everyone, so if I don’t believe I am best suited to help you, I will help guide you to other resources. For example, I don’t specialise in young children and youth counselling and I am not a financial counsellor.

For a list of my specialties, please visit Services.